Payments & refunds
Credit not delivered, double charge, or a refund request. See our Refund Policy.
Contact & Support
We're a small team that genuinely reads every message. Whether it's a payment question, a bug, or feedback on your thumbnails — we'd love to hear from you.
Email us
[email protected]
We typically reply within 1–2 business days.
Write to usAccount & sign-in
Trouble receiving your sign-in code or accessing your gallery.
Report a bug
Something not working right? Tell us what happened and we'll fix it.
Business & partnerships
Bulk credits, agencies, or collaboration ideas.
Before you email
Many questions are answered on our FAQ. A few quick facts:
- Credits never expire and there's no subscription.
- Failed generations never use a credit — just try again.
- Your receipts live in your Account page.
ThumbLoop is operated by NEXAI TECH. For legal terms see our Terms of Service and Privacy Policy.